ITIL and the English Language
I have to say, ITIL doesn't help. All authors (to the best of my knowledge) speak excellent English - I would have to say - too well!! English is my first (and only) language, but even I struggle with some of the concepts raised.
The nuances of words used create confusion and ultimately a lack of true understanding. Without true understanding it is impossible to appreciate the value of ITIL v3.
BUT - the value is there and I for one will continue to "spread the word" - albeit using far simpler words.
Labels: ITIL opinions, ITIL v3