Thursday, April 10, 2008

ISO 20000 set to take over ITIL ?

It is a question; not a statement.

However, it is a question that should get some of the fine brains that are ITIL entrenched talking. There has been a fair degree of dissatisfaction with the changes to the certification scheme that have been introduced with ITIL v3.

Perhaps this is what has prompted Exin to develop an entire track of certification based on ISO 20000. The first course and exam (ISO 20000 Foundation) is now filtering into the marketplace.

To give an indication of the seriousness that Exin is putting into ISO 20000 it is undertaken the relatively expensive step of listing the exam at Prometric test centres. Self study options are also available for the ISO 20000 Foundation, another indicator that the entire community is starting to look at this ITIL alternative.

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What's in a name.... this is getting annoying!

Word on the grapevine is that the naming of the ITIL Expert level (formerly known as ITIL Diploma) is still up for debate.

I doubt that OGC appointed the APM group to run the ITIL certification scheme if they thought that they couldn't make decisions that are as trivial as what to call a particular certification level.

The arguement that different names mean different things in different countries is just silly. Exin and ISEB ran the scheme and had the ITIL Masters as the top level name for years.

Each country will make their own translations...

ITIL Diploma was fine...
ITIL Expert is FINE.... I would say, please just leave it as it is.. There are enough changes let's have some stability.

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