I guess it was just a matter of Time - "update" to ITIL v3
The statement is clear to point out that the "new edition" of ITIL v3 is not a new version, but there are some quite obvious issues that look like they are going to be fixed (finally).
Inconsistencies are the biggest issue. Inconsistencies in language, concept, terms, etc. Complexity of the Service Strategy book is another major hurdle that is set to be cleared.
The issues log for ITIL v3 contains 312 issues raised - that are to be reviewed by the change board for this project.
I wonder if TSO will make available complementary copies of ITIL V3 that made the investment in the books, CDS, etc. expecting to find a cohesive framework - which now, by the admisssion of the OGC they did not get.
Labels: ITIL errors, itil v3 update, new edition