Friday, October 17, 2008

Where is the love?

Interest in ITIL v3 certification is still coming, but slowly. There is universal acceptance that the qantum jump from ITIL v2 to the complexity of ITIL v3 rocked the IT Service Management world. There were hundreds of thousands in love with the relative simplicity of v2, but it took that fateful June day in 2007 for us all to realize what we had.

It reminds me of the classic line from the Black Eyed Peas song (Where is the love).

"Lack of understanding is leading us away from unity"

There are plenty out there that are seemingly wanting to derail ITIL v3. Perhaps they have a vested interest in other frameworks, perhaps they don't get it or perhaps they don't want to take the time to learn.

The reality is that ITIL v3 is a solid framework for IT infrastructure management. I was an early detractor - however, time heals all pain. It's time to look at ways to help the community that wants to - move forward into a brighter future.

ITIL v3 - shine the light !!

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