Saturday, January 2, 2010

The end of ITIL v2 - or is it ?

ITIL v2 Exams will end this year - 2010. Late last year the timetable for v2 Exam withdrawl was announced by the APMG.

While the v2 exams may disappear from the certification plans for many IT professionals, it is not likely that this move will end the interest and focus that thousands of organizations have on the Service Support and Service Delivery version.

Organizations have invested far too much in ITIL to simply write off the culture change that they have managed and it is likely that the decline in v2 focus will have a NEGATIVE effect on v3.

Senior managers don't like to waste money and more importantly they don't like to be seen to waste time and money. When questioned, in the boardroom about the ITIL project for service improvement, I can see many CIOs explaining how the v2 work has paved the way for ISO 20000 certification. No mention of ITIL v3 as it will simply confuse and complicate the issue.

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