Monday, September 17, 2007

ISO 20000 - not for the software application

A recent article from a newly crowned ISO 20000 certificate holder claimed that their software "met best practice guidelines for IT Serivce Providers".

It is perhaps timely to remind you that ISO 20000 CANNOT be claimed for any software system or application. Simply put the standard is NOT for a product or a service.

ISO 20000 is a management system standard and therefore relates to management
processes only.

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