Monday, December 10, 2007

The first 6 months of ITIL v3

Well it's been over 6 months since the release of ITIL v3 (officially launched on 5th June 2007) and it seems like the framework is here to stay.

There was initial outcry at the complexity and definite rumblings from the training vendors who knew that the Foundation level study was too complex (rumblings which APMG have listened to).

However, those that predicted the fall of ITIL will perhaps have to wait for ITIL v4 to try again. It is true that there has not been a flood of interest or uptake in ITIL 3, but it's enough to show that it remains a viable methodology for infrastructure management.

Certainly in Asia the interest is exploding; perhaps even faster than in the West. However, all the global signs are positive that, while many organizations will stick with v2, enough companies are investigating how to incorporate the language and processes of v3.

My only one fear is that the behemoth that is HP decides to wade in and create/buy the market and link everything to their own service management tool offering - but that is the subject of another blog.

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