Wednesday, July 4, 2007

ITIL v3; Headaches for some

Online IT Service Management tools over recent years had a simple model to follow. Map the services offered to 10 processes.

The marketing team must now be running around madly looking for ways to spin their offerings into ITIL v3 compliant status.

The whole issue of compliance when it comes to tools is something that I've had a problem with for some time.

Firstly, the lack of an "ITIL compliant" stamp on a tool must not lead to its removal from the list of potential solutions for an IT organization. Don't lose the potential ideal solution for your company by making ITIL compliance a mandatory item on your checklist.

Make it mandatory that the solution be flexible enough to be adopted to the idiosyncrasies of your organization. This way the review panel knows they are reviewing true potential solutions and not just ones that have an additional logo.

The second reason I have a problem with the whole ITIL compliance process for tools is that I wish I had thought of it!! This is of course contradictory to my first reason.

From a commercial aspect the folks who put the process together have a monopoly and from all reports they make a tidy sum for initial checks, ongoing checks, etc. You just have to applaud the foresight of such a move.

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