Monday, September 3, 2007

Pulling a Strategic Asset out of your... hat

Some of the concepts raised in ITIL v3 are just puzzles waiting to be solved. I got an email asking me a simple question.. how do you transform service assets into strategic assets?

Good question I thought, so I embarked upon my journey into the deepest, darkest realms of Service Strategy. Well, I didn't travel far...

Page 4 and all I needed to answer the question was there.

To paraphrase. Strategic assets are to the IT department as they are to any business unit. Ask a business person what they see as a strategic asset of the organization and they will most likely provide an answer along the lines of "it's the way our people are able to utilize the facilities we give them and deliver x" or "it is the ability of our staff no matter what the circumstance to deal with client issues within minutes of being notified".

They won't be saying it's "our state of the art manufacturing plant" or "the new fleet of trucks we took delivery of last week".

Understanding what a strategic asset is NOT; is fundamental in understanding what a strategic asset is!

Well as it would happen, the same concept applies to IT. Assets are people, process, knowledge and infrastructure. Strategic assets are the combination of these into elements that create competitive advantage, distinctiveness and the ability to take advantage of opportunities as they present themselves.

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