Thursday, August 23, 2007

Guage on ITIL v3 Acceptance - Australia speaks

Well it was more a case of what wasn't being whispered about in the halls of the recent itSMF conference held in Australia.

Your intreprid reporter is here to say that while there was no outright "we will not migrate to ITIL v3" there was not a headlong rush towards the new framework.

This is to be expected and it is even a healthy indicator that the new framework will gradually find its feet in the industry. To rush into ITIL v3 adoption would be as silly as rushing into the adoption of CoBIT, ITIL v2, ISO 20000, Six sigma, etc.

It isn't something that should be or can be rushed. A lot of companies have invested in v2 and there is no reason to dismiss that investment by abandoning all plans. However, the gradual review and adoption of small pieces of ITIL v3 will move towards whole scale adoption and improvement over time.

Also, the savvy IT professional is now backing two horses in this two horse race. ITIL v3 will find a place and it will be as a supplment to ISO 20000. Together they will make a wonderful couple. ISO 20000 for the skeleton and ITIL for the flesh.

The new ITIL certification scheme and the Service Quality Management Foundation and Service Quality Management Advanced certifications will be large contributing factors to this eventual acceptance.

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