What Chance Passing the Exam....?
IT professionals look to develop skills in specific areas that they believe will increase their value in the mareketplace or to their own organization.
One element of skills development includes learning that ultimately results in a test and a certificate. There are many other positive elements that come from any learning program - but testing and certification is - for many - one of the more important issues.
In the 'world' of IT Service Management tests and certification are available for ITIL, Service Quality Management and other globally accepted frameworks/methodologies.
For the Service Quality Management program there are two certification programs (SQMF - Foundation and SQMA - Advanced). The SQMF program ends in a multiple choice exam.
The ITIL certification program has, for many years, had the Managers exam as its pinnacle. Under ITIL version 3 this changes to the Diploma in IT Service Management.
The v2 Managers exams have traditionally been based around a case study and written exams. The passing rate for these exams in countries where English is not the business language is generally lower thn 30%. In countries where English is a dominant language the passing rate is typically over 50%.
This difference is too large given the fact that ITIL is ITIL no matter where you go in the world.
Exams from participants in these countries are generally sent to markers that have a strong grasp of English. Is it really a case that IT professionals do not have the skills or is it a case that the delicate use of the English language counts against them?
Perhaps the use of multiple choice exams at all levels of ITIL certification is the answer; however perhaps there needs to be an element of instructor assessment that counts towards the actual exam result - rather than leaving it entirely to a written assessment.
What chance passing the exam....?
One element of skills development includes learning that ultimately results in a test and a certificate. There are many other positive elements that come from any learning program - but testing and certification is - for many - one of the more important issues.
In the 'world' of IT Service Management tests and certification are available for ITIL, Service Quality Management and other globally accepted frameworks/methodologies.
For the Service Quality Management program there are two certification programs (SQMF - Foundation and SQMA - Advanced). The SQMF program ends in a multiple choice exam.
The ITIL certification program has, for many years, had the Managers exam as its pinnacle. Under ITIL version 3 this changes to the Diploma in IT Service Management.
The v2 Managers exams have traditionally been based around a case study and written exams. The passing rate for these exams in countries where English is not the business language is generally lower thn 30%. In countries where English is a dominant language the passing rate is typically over 50%.
This difference is too large given the fact that ITIL is ITIL no matter where you go in the world.
Exams from participants in these countries are generally sent to markers that have a strong grasp of English. Is it really a case that IT professionals do not have the skills or is it a case that the delicate use of the English language counts against them?
Perhaps the use of multiple choice exams at all levels of ITIL certification is the answer; however perhaps there needs to be an element of instructor assessment that counts towards the actual exam result - rather than leaving it entirely to a written assessment.
What chance passing the exam....?
Labels: ITIL exams, ITIL training, ITIL version 3, Service Quality Management, SQMA, SQMF
1 Comments:
I dispute your figures. ISEB candidates for whom English is not their first language do only slightly worse, if at all. I believe that this is because they think before they write, and do not waffle! Some do misinterpret the question completely, but not often
Post a Comment
<< Home