Monday, December 10, 2007

ITIL v3 Foundation Syllabus to change

APMG have listened and will make changes to the course syllabus that describes the learning requirements for the ITIL v3 Foundation course.

All along they could have been told that heavy emphasis on Service Strategy was not a clever move and it is incredible that the examination panel responsible for the development couldn't see that.

Perhaps it was an ego boost for the exam panel to create a complex syllabus that they understood; but they failed the test of understanding the audience of interest for the course.

The word is that the new syllabus will have far less material on Service Strategy and Continual Service Improvement and more on the core processes. It is anticipated that the new syllabus will be available to ATOs by the end of calendar year 2007.

At least they listened, but let's hope that we don't face a similar situation again.

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