George Spalding – the new ITIL Philosopher

During one of the lighter moments of the ITIL v3 Launch in London recently, one question to the author panel was “what are one or two sentences that I can tell my boss are the benefits of ITIL v3”. As expected the majority of authors used words like “integration, alignment, value, etc. etc.”.

However, George Spalding’s answer was a classic; “You can use ITIL v3 to guide you through ITIL without consultants”.

Amidst much laughter, I felt myself wondering if he knows something the rest of us don’t !! Of course Georges answer is fine as he is employed by one of the largest IT Service Management training companies in the world – Pink Elephant. And of course, guess what Pink DON’T DO much of – you guessed it “consulting”.

I wonder if George will have an equally clever answer when he is asked about the “official” ITIL Study Guides that the OGC plan to publish for every ITIL v3 exam. Will George still think that move (which is likely to hit education vendors the hardest) is equally amusing.

We don’t know the answer to the question – but if the global vendor community had to appoint a single representative voice – then I think they could do worse than George Spalding. The man is buoyant and energetic and he calls it as he sees it.

However, it is likely that whoever is involved with the development of the official study guides would not be a great supporter of such a Vendor OrganIzation Community(E) - or as I shall formally announce it the "VOICE".