Wednesday, May 30, 2007

People are in !!!

At last there is a recognition that People are in!!..

Yes - ITIL v3 finally gives full status to the fact that "people" make it all happen in the Service Management space.

People are now considered one of the "Four P's" in the Service Design volume of ITIL v3.

1. People
2. Process
3. Products (Technology)
4. Partners (Suppliers)

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