ITIL v2 to v3 Foundation Bridging course details
Perhaps the most anticipated ITIL program is the Foundation program that will upgrade current v2 certified staff to v3.
Details have now been officially released. The course will be a one day program, WITH a 20 question, 30 minute mock exam at the end of the day. The pass mark for the exam will be 13 correct answers.
So, all those pages you've read from others who said there would be no exam were incorrect.
The 1 day program will cover the differences in v2 to v3 at an awareness level. For example the Service Knowledge Management System (SKMS) is a new concept for version 3, but it covers the CMDB and Known Error data base (KEDB) which are v2 concepts. In service transition the Service V model is a new concept and must be explained in full.
Exams for the Foundation Bridging program will be available in the last week of August 2007. You will have to have passed and show evidence of your ITIL v2 Foundation certificate to attend the program.
Details have now been officially released. The course will be a one day program, WITH a 20 question, 30 minute mock exam at the end of the day. The pass mark for the exam will be 13 correct answers.
So, all those pages you've read from others who said there would be no exam were incorrect.
The 1 day program will cover the differences in v2 to v3 at an awareness level. For example the Service Knowledge Management System (SKMS) is a new concept for version 3, but it covers the CMDB and Known Error data base (KEDB) which are v2 concepts. In service transition the Service V model is a new concept and must be explained in full.
Exams for the Foundation Bridging program will be available in the last week of August 2007. You will have to have passed and show evidence of your ITIL v2 Foundation certificate to attend the program.
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