Friday, August 10, 2007

Cross process relationships - tighter bond

While all the talk about ITIL v3 centres on the Lifecycle approach it is wise to remember that processes still form a large strata of the framework. It is also true that many of the widely documented process relationships from ITIL v2 have made the seamless transition to the latest version.

The issue that most IT folks are having is that they are getting stopped in their tracks by the lifecycle concept. Perhaps this is scaring people off, but look beyond that and the processes still exist - in fact there are more than ever.

It is true that ITIL v3 introduces many new processes, but again these are spin-offs of what was already happening..

Release and Deployment Management simply recognizes that there are two disciplines to the installation of new infrastructure and maintains its close alliance with Change and Service Asset and Configuration Management.

Service Request fulfillment neatly packages those requests that weren't incidents in the first place.

Access Management is born of Security and Availability.

Service Reporting - like its ISO 20000 cousin is just common plain good sense and refers to all processes.

and so on.....

We may have lost some elements of ITIL v2 that we had grown accustomed to, but the ability to tell logical stories that connect all the lifecycle phase processes together can still be told.

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