Monday, December 10, 2007

Managing Across the Lifecycle syllabus

APMG, the official accreditor for all ITIL and Prince2 certifications have released the first draft syllabus for the "capstone" course - Managing Across the Lifecycle.

The course, is looking like it will be a 28 contact hour course, with 50% of the contact hours being devoted to practical exercises and assignments.

All the new ITIL v3 course syllabi & exams are based around a "Blooms Taxonomy" Level. Blooms Taxonomy is a system created to help educators plot a progressive path for education. The levels move from basic knowledge and comprehension (Blooms level 1 & 2) through application and analysis (Blooms 3 & 4) and on to synthesis and evaluation (Levels 5 & 6).

The Managing across the Lifecycle will most likely be pitched at Blooms Level 5 (although the current syllabus indicates Level 4).

The exam for the Managing Across the Lifecycle is set to follow the Service Lifecycle and Service Capability programs with a "gradient style scoring system" for complex multiple choice questions. The exam looks set to have a duration of 90 minutes and will most likely have 20 questions.

Like all exams the final test is supervised and will be closed book. The prerequiste for the Managing Across the Lifecycle course will be a ITIL v3 Foundation level certificate (either straight v3 or the v2 + the v2 to v3 upgrade) and 15 credit points earned at the Service Lifecycle/Service Capability layer.

It is too early to discuss the actual contents of the syllabus as it is subject to change. Current opinion is that the program will be a fitting test of competency for those that want to fully appreciate the intricacies of ITIL v3 including risk management, managing strategic change and the associated organizational challenges.

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Saturday, November 10, 2007

What is in a name change?

The IT Service Management Diploma has been replaced by the "ITIL Expert" as part of the lauch of the new v3 qualification scheme.

The paper outlining the program (authored by Sharon Taylor) included a warning to indicate that the name ITIL Expert could in fact change if something better came along.

I don't think I can recall such turmoil surrounding an education program and it raises obvious questions; the biggest one being why?. Well if we ignore the name change and look at the other major factor regarding ITIL qualifications; that of the exams.

All exams are going to be multiple choice. Is this a blatant money grab or an attempt to truly create a path for those with a genuine interest in furthering education standards?

It seems hard to be able to say that a multiple choice exam replacing the traditional essay style approach that was created by Exin and ISEB allows true expression of professionalism. However, the saving grace is that in order to take the advanced exams there is a requirement to be able to demonstrate attending an accredited course.

Perhaps the biggest news is that it is not a requirement to attend a traditional classroom course, but that self study is very much allowed.

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