Thursday, February 21, 2008

ISO 20000 Foundation steps into the ring

The recently created series of programs and certifications in ISO 20000 may be the most serious contender to the dominance of the ITIL Framework we've ever seen.

Why? - Because IS0 20000 - like ITIL - is vendor neutral, platform and organizational size neutral. It is also certainly much easier to read, than the current 5 volumes that comprise ITIL v3.

If it was a contest by weight, the ITIL still wins, but in a contest of simple language ISO 20000 has it hands down.

The question has to be asked. Did the authors of ITIL go too far in their revamp of ITIL v3? Was the leap from the process approach to the lifecycle approach too big for most organizations?

Either way, ITIL v3 remains a dominant force and one that is unlikely to be toppled, but in a world of fair competition it is good to see at least one player take up the battle.

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