Sunday, July 6, 2008

More Classic Bloopers from ITIL v3 - Service Strategy

It is already acknowledged that there are some mistakes in the ITIL v3 Core volumes.
So this is not a dig at v3, but a service to assist people that have made the investment.

Blooper 1 - Service Strategy book, page 129
Diagram relating to Tight Coupling of Demand and Capacity.
Should read that Production cycle consumes CAPACITY.

Blooper 2 - Service Strategy book, page 31
Column 1 = "Value is defined not only strictly in terms of the customer's business outcomes...
Column 2 = "... value is defined strictly in the context of business outcomes".

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