Monday, October 15, 2007

Self imposed Failure Modes and Effects Analysis (FMEA)

Those of us familiar with ITIL v2 will be comfortable with the concept of a CFIA (Component Failure Impact Analysis).

For whatever reason this logical tool has been replaced in ITIL v3 with the FMEA - Failure Modes and Effect Analysis.

Now, while I don't complain about the changing of a name, I do object to losing the knowledge regarding the concept. The only reference I can find to the FMEA is a Glossary entry in the ITIL v3 Service Strategy book and a very small reference in the section describing a Business Impact Analysis (BIA).

Tell me through comments if you can find it anywhere else. But this is a huge faux pas considering that v3 is a replacement for v2. At least in the Service Delivery text we saw a description and a diagram for the CFIA and it made sense.

In future, all the reader will have for FMEA is cryptic reference to the fact that it is a good thing to do as part of a BIA and a minor explaination that is only useful for those who have "been around a while".

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