Tuesday, December 18, 2007

New ITIL v3 Foundation released

It was expected and it is now a reality.

The new (interim) ITIL v3 Foundation syllabus has been released by the APM Group (the official ITIL Accreditor).

The talk was that elements from both the Service Strategy and Continual Service Improvement stages were going to be removed. They have; but it is not what you would term radical change.

There are, to say the least, minor elements that have been removed (including discussions about "value to the business" and specific concepts like Service Provider, but I don't think it will be considered anything major.

The problem is that it even the minor changes represent quite a bit of work for Accredited Training Organzations (ATOs). The good ATOs have developed material that interweave the differnt parts of the Foundaiton syllabus. They spent many hours taking the original syllabus and breaking it down, before re-building it into a cohesive story.

Now, these same ATOs have to disengage elements of the course and advise all their trainers of changes. Remember, it isn't a case of changing a few slides. There is the course outlines, support notes, revision guides, etc. that have to be updated.

Provided that the people who put the syllabus together learn from the exercise, then it isn't really an issue. But with 10 more ITIL v3 courses coming in the next few months, this is not an exercise that needs to be repeated !!

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