Thursday, October 18, 2007

Service Offerings and Analysis (SO and A)

One of the four Service Capability programs that SO A syllabus outlines the learning equirements.

The course is available only to those who hold the v3 ITIL Foundation certificate or the v3 Foundation Bridge (available to those who hold an early version of ITIL Foundation).

SO and A focuses on process areas related to communication and negotiation. Specifically, the Service Catalog Management, Serive Portfolio Management, Service Level Management, Demand and Supplier Management. Also included in this course is Financial Management and Business Relationship Management.

It is obviously a course for those involved in stratgic planning of IT Services, as well as management of relationships between customers and suppliers.

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