ISO 20000 Scoping Statement examples
The scoping statement has to be provided to the selected RCB (Registered Certifying Body) that an organization chooses to work with. RCB's are appointed by the itSMF and they have auditors that have taken and passed the ISO 20000 Auditors course (2 days) and exam.
The scoping statement will actually feature on the ISO 20000 certificate so it must be carefully defined.
Some examples of a scoping statement are provided here.
Planning, managing and delivery of all internal IT services to <
The system of internal IT service provision within <
Provision of the <
From these three examples it is clear to to see that the scoping statement can be defined in terms of Service, Geographic, Functional or a combination of all three.
Importantly, the scoping statement CANNOT include tools.