Monday, June 11, 2007

Utility, Warranty, Confusion, Mayhem

The new ITIL v3 Service Strategy book discusses a couple of interesting new concepts. The "utility" (fit for purpose) and "warranty" (fit for use) when looking at the "value creation" of a service.

To me, when I look at these terms and the surrounding text it seems to be a re-work of the Effectiveness (do the right thing - utility) and Efficiency (do things well - warranty) concepts that we’ve been familiar with under ITIL v2.

I wonder if anyone else is seeing basic concepts that we've grown used over the years reworked into something that is certainly different and potentially more confusing?

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Blogger The IT Skeptic said...

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June 24, 2007 3:49 PM  
Blogger Joey said...

for me, I think utility is the product consumer want, and warranty is how consumer enjoy it.
e.g. In China, restaurants are always crowded with people during lunch time, and need to wait for a long time before the meal can appears on your table, and as the space is crowded with people,you can't enjoy your meal peacefully, You will never come to this resaurant not because it can't provide your the meal but it can't give the "warranty" of enjoy your meal

August 6, 2008 3:01 AM  

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